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Take a look at the most commonly asked questions.

Read our commonly asked questions

You can track your shipment using the tracking number provided via our website. Simply enter the tracking number in the tracking section, and you'll get real-time updates on your shipment’s status.

No we do not offer International shipping yet.

Delivery times vary based on the destination, shipping method, and other factors like customs clearance. You can get an estimated delivery time when you request a quote, or contact our team for further information.

Once the shipment has been processed, changes to the shipping address may not be possible. However, please contact our customer support team immediately, and we’ll do our best to accommodate your request before dispatch.

Delays can occur due to various reasons such as weather conditions, customs clearance issues, or transport disruptions. If your shipment is delayed, we will notify you and work to resolve the issue as quickly as possible.

You can reach our customer support team by email, phone, on the website. Our team is available Monday to Saturday, from [10pm to 7pm], to assist you with any inquiries.

You can cancel your shipment up to [specified time] before dispatch. Cancellations made after that may be subject to a fee, depending on the stage of processing.

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To become a customer, simply contact us via the website or call our sales team. We will assist you in setting up an account and discussing the logistics solutions that best meet your needs.